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Terms & Conditions

Custom Cookie Orders

By placing an order, you agree to the following Terms and Conditions:

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Payment

  • Payment is due by the specified date on your emailed invoice in order to reserve a space of my calendar for your order. If payment is not received by the provided date, your order will be canceled.

  • Invoice payment is accepted via credit/debit card or PayPal.

 

Cancellations/Refunds

  • If cancelation occurs up to three weeks prior to pick-up date, I will provide a full refund, or credit you for a future order (up to 6 months from cancelation date).

  • If cancelation occurs up to one week prior to pick-up date, I will provide a 50% refund, or credit you for a future order (up to 6 months from cancelation date).

  • If cancelation occurs less that one week prior to pick-up date, no refund or credit will be provided.

  • If for some reason, I need to cancel an order, a full refund will be issued.

  • Please note, there is a lot of planning and time that goes into custom sets, along with supplies. I often order cutters or other supplies specifically for a custom order. 

 

Changes to Your Order

  • Any changes to your order will need to be made up to two weeks prior to pick-up date, unless otherwise specified. 

  • If changes need to be made less than two weeks from the pick-up date, you may incur a fee.

 

Pick-Ups/Delivery

  • Order pickup details will be specified on your invoice. 

  • If you are unable to make a pick-up date/time, please reach out to me so I can try to accommodate these changes.

  • Please be respectful of my time and arrive at your pick-up location on time. If you are running late, please communicate with me. After 30 minutes, if no communication has occurred, I will cancel the order and will not offer a refund.

  • Late pick-ups can be arranged on a case-by-case basis.

  • Delivery is available within my local area, please reach out to me to inquire for more details. A delivery charge will be included to cover my time, mileage, etc. 

 

Cookie Design

  • Cookies are edible art; therefore, I cannot exactly replicate another artist’s work (unless they have given permission).

  • Inspiration photos, color swatches, event invites are always welcome and appreciated.

 

 

Updated 12/26/2023

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