Terms & Conditions
Custom Cookie Orders
By placing an order, you agree to the following Terms and Conditions:
Payment
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Payment is due by the specified date on your emailed invoice in order to reserve a space of my calendar for your order. If payment is not received by the provided date, your order will be canceled.
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Invoice payment is accepted via credit/debit card or PayPal.
Cancellations/Refunds
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If cancelation occurs up to three weeks prior to pick-up date, I will provide a full refund, or credit you for a future order (up to 6 months from cancelation date).
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If cancelation occurs up to one week prior to pick-up date, I will provide a 50% refund, or credit you for a future order (up to 6 months from cancelation date).
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If cancelation occurs less that one week prior to pick-up date, no refund or credit will be provided.
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If for some reason, I need to cancel an order, a full refund will be issued.
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Please note, there is a lot of planning and time that goes into custom sets, along with supplies. I often order cutters or other supplies specifically for a custom order.
Changes to Your Order
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Any changes to your order will need to be made up to two weeks prior to pick-up date, unless otherwise specified.
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If changes need to be made less than two weeks from the pick-up date, you may incur a fee.
Pick-Ups/Delivery
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Order pickup details will be specified on your invoice.
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If you are unable to make a pick-up date/time, please reach out to me so I can try to accommodate these changes.
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Please be respectful of my time and arrive at your pick-up location on time. If you are running late, please communicate with me. After 30 minutes, if no communication has occurred, I will cancel the order and will not offer a refund.
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Late pick-ups can be arranged on a case-by-case basis.
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Delivery is available within my local area, please reach out to me to inquire for more details. A delivery charge will be included to cover my time, mileage, etc.
Cookie Design
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Cookies are edible art; therefore, I cannot exactly replicate another artist’s work (unless they have given permission).
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Inspiration photos, color swatches, event invites are always welcome and appreciated.
Updated 12/26/2023